Thank you for choosing Illa Tours. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ before you book any tour or holiday or any service or make any transaction with Illa Tours at Illa Tours sales office. Once you book any tour or service with Illa Tours, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.
- Illa Tours has the final authority on the interpretation of these ‘Terms and Conditions’.
- Illa Tours reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.
- Under any unprecedented force majeure situation or any changes in Government policy, Illa Tours reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.
- Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.
- These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between Illa Tours and you.
- There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.
Tour Booking Policy:
- When a guest books the product/ service offered by Illa Tours, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the ‘Terms and Conditions’ mentioned.
- In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the Illa Tours ‘Terms and Conditions’.
- A guest must be eighteen (18) years or above to make a booking with Illa Tours.
- A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.
- Illa Tours reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.
- The Tours or Services booked with Illa Tours are Non-Transferable in any circumstances.
Tour Registration, Payment Policy:
- To book any tour/ package/ service, guest must make the payment to Illa Tours by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of ‘Veena Patil Hospitality Private Limited’ only. We support ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.
- The registration amount paid at the time of booking is non-refundable and interest free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of registration amount ensures only registration/ participation in the tour and does not entitle to the guest of any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Illa Tours.
- As per payment guidelines stated in this agreement tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself.
- For any reason if the registration amount is not paid in full at the time of booking, guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.
- Registration Amount- Tour/package registration amount is 50% of the net tour price. It is to be paid within three days of booking the tour/package.
- Illa Tours reserves the right to cancel the booking, forfeit the amount paid as advance and impose cancellation charges in case of non-payment of full tour price 45 days prior to the tour departure date.
- For Customized Holidays, full payment towards the air ticket and minimum 20% payment towards land package is to be paid for confirming the booking. We reserve the right to cancel your booking without notice if the payment is not cleared by the timeline.
- In case the guest makes tour payment by cheque and the same is dishonoured, a charge of INR 500 + 18% GST will be levied by the Company and borne by the guests immediately.
- All monies paid by the guest to Illa Tours will be the property of Illa Tours and payable to our Suppliers/ Contractors/ Associates for pre-blocking/ pre-booking and providing the services along with operational costs of the company. Guests agree and acknowledge that such monies will not be held by Illa Tours on behalf of the guest.